
Worst Buy will NEVER see another dollar from me.. to put it into prespective of how much Ive spent there in the past few months.. here is my rewards invoice.. Ive also purchased a lap top in April @ $699 and numerous cases for my iphone and many DVD's and games in between.. Oh lets not forget my ipad @$599 + keyboard $69 This is all within the last year.
Heres the recent activity....
Aug 19th $50 (Pre Ordered Madden12, Modern Warfare 3, Batman, Forza 4, Assassins Creed)
Aug 21st $150, (HP TouchPad)
Aug 30th $55 (Madden12 Video Game)
Sept 23rd $369.23 (Xbox250GB, 2 games, and a data transfer cable)
Oct 4th $55 (NBA2K12)
Oct 7th $50 (Pre Order iPhone4S)
Oct 11th $55 ( Forza 4)
Oct 13th $55 (Catherine)
Oct 14th $367.00 (iPhone4S and accessories)
Id love feed back from you guys too let me know if Im over reacting or if I am actually justified in my anger
I have a relative working at this Worst Buy so I am known by most of the employees as I usually stop by to buy stuff or talk to my relative. Thats a lil backround...
Oct 7th.. I walk in and pre-order the iphone 4S with a $50 deposit. The mobile manager, lets call him "Steve". "Steve" and I small talk a bit while he fills out the nessesary info. Nothing major and I go on my way, excited that I am one of the first people to pre order the phone, I also recieve a email conformation stating that limited quanities will be available but they will be handed out in the order in which you pre-ordered. I was # 10 out of 33. Now the hardest part is going to be waiting a week.
Oct 14th.. After work, around 12:30pm I walk into Worst Buy. Say hi to a few friends and get in line. A team leader comes up to say hi, sees that I pre ordered and says that my phones there and good to go. He said that he would take me to the other computer to get me outta here but it was down. I told him to not even worry about it. I am a regular customer and dont like being treated like Im different just because Im someones brother. I told him I didnt mind waiting in line..
"Steve" sees me on line and gives me a nod to aknowledge me, I do the same.. 45 minutes later with the most annoying people in line in front of me.. it is finally my turn. "Steve", says to me "Sorry, your phones not in yet", I thought he was joking, I kinda chuckled and said "good one" expecting him to continue with the transaction. He then says, were out of white 32GB phones and that apple didnt send them enough. I was still in like a state of shock, I mean I pre-ordered a week ago to avoid this situation. "Steve then says well you need to wait for an email, that an email will be sent to me when my phone does come in. I thought to myself, how come he didnt tell me this when I pre ordered it?! So I continued to ask him, "Bro, what about a 16Gb, a 64 GB, ANYTHING?!.. he says nope theres none left. Mean while the people in front of me had not pre ordered and were buying 2 16GB iPhones. and I knew that the customer behind me was also waiting for a 16GB. I said well why cant I get a 16Gb.. I really need a phone "Steve" he went on to tell me that I ordered the 32GB so he cant sell me anything but that and besides there are no iPhone4S' left even if he wanted too!
Heres where I started getting irratated, he kept pushing me away, like I wasnt a paying customer, like I was crackhead begging him for a hit. I was still confused and looking for answers, so I decided to go and speak with the Store Manager. I explained what had happened and that I UNDERSTAND that Apple might not have sent the phones but if I want to buy another one I should be allowed to. As we walk back toward "Steve" I see him selling one to the customer that was behind me! Again even the store manager pushed me away, I asked for a peaceful resolution, "can you call another Worst Buy?" He replied "No I cant, but you can" Then what really got to me was when "Steve" yells over at the Store Manager an says "Sorry for getting you involved in this"
Lets ANALYSE that statement.... "SORRY FOR GETTING YOU INVOLVED IN THIS"
Involved in what? a disagreement between a customer and a employee..
Involved how? By explaining to me something that "Steve" could not
Involved why? "Steve" YOU HAVE ABSOLUTLY NO COMMUNICATION SKILLS.. instead of treating me like a peice of shit.. at least pretend like I am a customer..
Back to the story..
I walked out of there so fuckin pissed off, I didnt know what to say.. I cant complain to Worst Buy.. my relative will get in trouble or there gonna start making her life hard just because of me..
I called up AT&T of Bradenton and they had 1 white 32GB left.. I asked them to save it for me and I will be there in 10 minutes.. Matt said no problem, its all yours buddy. " He didnt sell out a customer to make his numbers infalted" and I got my phone!
Back to Worst Buy...
Now i still have a $50 gift card that they need to turn back into cash.. so I need to return to Worst Buy. They ended up refunding me no problem but I believe that was only because they had nothing to say otherwise.
The Problems and how ALL of this could have been avoided..
A Manager- a person who makes decisions, delegates, and controls a team of employees to ensure that the business is heading in the proper direction. Sometimes viewed as not a part of the team. Can create anamosity between employees and supervisors.. AKA.. US vs THEM
A Leader- a person who is looked at upon times of hardship for advice and direction. A person whose opinions are considered to be the only way to go because of a proven track record or because of charasmatic management style. Can be considered "one of the guys" and usually has a open relationship with his or her employees
All in all I could give a shit about the phone.. It has nothing to do with why Im so angry.. Im angry beacause I was pushed aside like I didnt matter, like a 2 dollar hooker.. I wasnt a customer at that point. I turned into someones brother. If "Steve" knew anything about being a manager he would have eliminated persons on line what he thought had not pre ordered or that there phones had not came in. There were numerous ways he chould have defused the situation.. such as sell me a phone instead of lying to me that there were none left. I want to be a customer, not a brother or a friend, if I have a problem, I dont want to be looked at like Im mentally retarded because I got angry.. Im allowed to get angry, I was mislead by a employee. My relative went to work today and she said the first thing that "Steve" said was what was you brothers problem yesterday.. I wish he would ask me that question himself like a REAL MAN, if you think I have a problem, ask your self this STEVE.. how did that problem start?
Need an answer? YOU.. because I didnt walk in with a problem.. I encountered the problem when you treated me like 3 year old.. AND SOMETHING TO THINK ABOUT.. YOU ACTUALLY PASSED THE PSYC TEST WHEN APPLYING FOR THE POSITION...
THERE MUST BE A "PROBLEM" WITH THE TEST...
BOYCOTT WORST BUY..
NEVER AGAIN WILL A DOLLAR BE SPENT!